Received the wrong item or facing a major shipment delay? LoongBuy's dedicated support team is here to mediate between you and the seller to find a fair resolution. This step-by-step guide explains how to effectively submit a seller complaint and the evidence required for a swift resolution.
Step-by-Step Complaint Process
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Log into Your Account
Access your LoongBuy account and navigate to "My Orders".
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Locate the Problematic Order
Find the specific order related to the issue (wrong item, no shipment, etc.).
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Open the Dispute / Help Center
Click on "Contact Seller" or "Help Center / Report a Problem" for that order.
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Select Issue Type
Choose the category that best fits your problem (e.g., "Item Not Received" or "Item Doesn't Match Description").
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Provide Detailed Description
Clearly explain what went wrong, including key dates and any communication with the seller.
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Upload Supporting Evidence
Attach all relevant proof files (see list below). This is crucial for mediation.
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Submit and Track Your Case
Submit the complaint. You will receive a case number to track its status via email or your support inbox.
Essential Evidence for a Quick Resolution
To help LoongBuy Support mediate effectively, provide clear proof. Here’s what you need:
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For Wrong/Incorrect Items:
- Photos/Videos:
- Listing Screenshot:
- Packaging & Label:
- Listing Screenshot:
- Photos/Videos:
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For Shipping Delays or Non-Shipment:
- Order Details Screenshot:
- Communication Records:
- Tracking Information (if any):
- Communication Records:
- Order Details Screenshot:
Tip:
What Happens After Submission?
Once you submit a complaint with evidence, LoongBuy Support will:
- Acknowledge
- Contact the seller
- Mediate communication
- Intervene with a final decision
- Contact the seller
Please monitor your registered email and LoongBuy message center for updates from the support team.